Puffy Mattress Customer Service Reviews

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Sleep is a crucial part of our everyday life. Everyone does it, and it’s a significant factor in our overall wellbeing, be it physically or mentally. You can improve your sleep in many ways, including increasing your daily exercise and eating a healthy diet. But an often-overlooked factor in their sleep is the choice of mattress they sleep on.

It may be easy to pick and random mattress online, especially when you’re on a budget. You’ll be able to tell if you are experiencing pain from poor-quality mattresses that you need to change your mind and get a better mattress. We will examine the Puffy mattress to see if it can solve your problems at night.

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Before you continue, you may want to watch this video by Camie Juan on YouTube that gives a quick review. After, you will want to read the rest of our article for a more comprehensive review of Puffy Mattress.

What is Puffy Mattress? Puffy Mattress Customer Service Reviews

Puffy is a brand that’s proudly made in Canada. Every Puffy mattress’ foam layer has been made in Canada to ensure the highest quality.

Puffy adheres to Standard 100 by OEKO-TEX. This standard label is by OEKO-TEX and ensures that your mattress does not contain any harmful substances. Puffy’s mattress foams have been CertiPUR US certified. This means that they are free from heavy ozone depleters like PBDEs or TDCPP flame retardants, mercury and lead, heavy metals as well as formaldehyde and formaldehyde. Each mattress Puffy provides is safe for your external and internal environment.

Puffy spent many years perfecting its blend of materials by performing sleep trials and formula runs. They believe that their foam mattresses are of high-grade quality due to their decision to manufacture them in small batches. Puffy’s proprietary foam is not compressed before it arrives at your door. This ensures that it retains its hand-crafted quality.

Puffy also wears its recognition proudly on its website. In 2021, Puffy has been ranked best mattress within several popular publications. These include health.com’s recognition that Puffy is the best side-sleeper’s mattress and healthline.com’s recognition that Puffy is one of the top-rated mattress-in a-box products online.

Puffy Mattress Customer Service Reviews

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What Type of Mattresses Does Puffy Mattress Use?

Puffy offers two types of mattress: the original Puffy mattress or the Puffy Lux. Both mattresses generally come with the same foam layer composition, but the Puffy Lux stands a good 2-inches taller than the Puffy original, which comes at 10 inches. Puffy Lux also has a thicker foam layer than the Puffy Original. This makes the Puffy Lux a 6-layer bed, with its base and top covers.

Puffy’s original 5-layer foam mattress, the Puffy Puffy Original mattress, is for those who want a medium-firm mattress without sacrificing comfort or durability. The Puffy Lux is a medium-plus mattress that assists those with spinal alignment problems. Both mattresses help keep your body aligned while reducing pressure your body has built up over the day. You can use the Puffy mattress on many different bed frames and should adapt to any sleeping position.

Puffy is a mattress manufacturer that specializes in foam-type mattresses. While they may have branded their proprietary foam for the standard sleeper, these may resemble polyurethane or memory foam mattresses. The issue with pure foam mattresses is that they may deform easily over regular use. Memory foam beds are particularly susceptible to this problem, as the contours of the regularly placed bodies remain long after the mattress has been removed.

Hybrid mattresses are a way to avoid this problem. They combine older technology, such as the spring coil, with modern materials like memory foam. With these hybrid mattresses, you can expect to get the stability and structure of a coil mattress with the plushness and comfort that foam brings.

What Does Puffy Do to My Sleep Quality?

Every Puffy mattress has multiple layers of foam that contour and support your body while you sleep. How each one of these layers affects your sleep will depend on each layer’s focus.

The first Puffy mattress layer is their stain-resistant cloud cover. Plush to the touch, this removable layer cover is easily washable on the rare occasion you’ll need to get it washed. OKEO-TEX certified the Puffy cloud cover is also hypoallergenic for those with sleepers acute allergy senses.

The first foam layer of a Puffy mattress is its Cooling Cloud Foam, a unique gel-infused foam formulation designed by Puffy itself. This foam is designed to retain excess body heat, resulting in a cooler and more comfortable sleep experience. This foam is also non-damaging to environment. It uses aCertiPUR US certified manufacturing process, called Variable Pressure Foaming (or VPF).

Exclusive for the Puffy Lux is their Body-Adapting Dual Cloud foam. This VPF-manufactured foam can be adapted to your body and sleeping position to relieve tension around pressure points. Dual Cloud foam provides pressure relief and support without compromising comfort.

Puffy’s climate comfort foam assists all this, which works by regulating temperature around the mattress for more stability around temperature fluctuations. It also assists the top layers in providing pressure relief.

Last on a Puffy mattress, the WFP-manufactured Polyurethane Firm Core Support foam is used to support the layers above and maintain the bed’s stability throughout regular use. The Puffy grip base covers protect all these layers and prevent the mattress from sliding on the bed frame.

It goes to show that every part of the Puffy mattress has been thought out to assist and better your sleep. From temperature regulation to body support, it’s no doubt that Puffy has manufactured a bed that knows what it’s made of.

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What is the Average Price for a Puffy Mattress?

You will eventually have to pay brass tax on any mattress. Depending on which brand you choose, your mattress could cost you between $2000 and $3000 at times. With Puffy, though, you can enjoy a quality luxury mattress for as low as $749 for their original Twin mattress. This is a 10-inch premium engineered foam mattress for just a quarter the price of other luxury mattresses.

Puffy offers a 101-night trial so you can decide if Puffy mattress is right for you. You can return the mattress to Puffy and continue to test its comfort for up to 101 nights. If the mattress still fails to live up to your expectation, you can expect Puffy to give out a full refund with free returns on them as well.

Puffy believes in their mattresses so much that they included a lifetime guarantee with their products as well. If you find that anything is wrong with your mattress, you can contact Puffy, and they will do their best to solve your problem, even replacing your mattress if needed.

Though it’s not all easy when it comes to Puffy mattresses of different sizes, a twin mattress may get you where you need to go if you’re single or you don’t plan on sharing the bed with anyone. But if you decide that you may be expecting a few partners sleeping overnight or if you enjoy that extra space, prepare to pay more for the pleasure. Puffy mattresses start breaching the $1000 mark once you start looking for a queen-sized bed to almost $1500 for a California King-sized original.

This price increase is much more noticeable with the Puffy Lux mattresses. A twin-sized Puffy Lux mattress will set you back a hefty $1500, and that’s just the entry-level size for the Puffy Lux. The queen size, which is a popular size, costs $2,000 and goes up every year. While not everyone needs the luxury version of the Puffy mattress, the fact that it costs nearly double the usual price of other mattresses on the market may turn off people from even trying Puffy mattresses.

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Does Puffy Have Other Bed Accessories and Products Available?

You might decide that the mattress isn’t right for you, or that you already own a Puffy mattress and are looking for companions. Puffy has you covered with their extensive range of bed accessories, frames and related bed furniture. Puffy Mattress Customer Service Reviews

Puffy offers three additional categories of bedroom products, in addition to mattresses. Bed bases are the first category. They come in three different types: complete, adjustable, or foundational. Each one is ordered from cheapest to most expensive, allowing you to pick the type of bed base most suitable for your room space and budget.

Puffy also offers mattress beddings on its website. During some promotional periods, you may be able to snag a pillow or mattress protector with your purchase of a Puffy mattress. But if you happen not to be so lucky, you can easily buy yourself some accessories with your purchase to complete your mattress delivery. All you’ll need to do then is wait for your entire purchase to be delivered to you, and you get a complete bed set in one package. Puffy Mattress Customer Service Reviews

Lastly, Puffy also has related bedroom furniture in their bedroom catalog. You can buy a nice throw rug for your bedroom made by Puffy and enjoy a nice complimentary piece to your new mattress. Puffy also makes mattresses for dogs.

Our Verdict

Puffy mattresses are a good choice for those sleepers looking for total foam mattresses and don’t mind the slightly higher than the average cost for their beds. Their Cooling Cloud Foam technology is a nice differentiator to the standard memory foam mattresses that other direct-to-consumer mattresses. A Puffy twin-size mattress at a reasonable price is available for most people who are looking to make an investment in a superior mattress. It is also a far cry away from luxury bed dealers.

But it’s important to note that the price of Puffy does tend to increase once you start looking beyond entry-level beds. Puffy Lux mattresses are often more expensive than the market because they have one layer of foam. Their attention to the foam may also hinder in a way as full foam mattresses may lack the structure that some sleepers are looking for. Puffy Mattress Customer Service Reviews

For us, Puffy is a decent choice for the average shopper, but it will benefit you to also check out other mattresses available online that ship directly to you. Although Casper and similar brands are well-known in the mattress market, there are many other mattress suppliers like DreamCloud. DreamCloud is an excellent example of a mattress company that does the newer hybrid composition method for comfort and stability when sleeping. You can also expect DreamCloud to be lighter on the pocket, coming in at just $699 for their entry-level DreamCloud Twin mattress. DreamCloud is worth a look if you are looking for a mattress. You may find better nights with it.

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Frequently Asked Questions Puffy Mattress Customer Service Reviews

Where Does Puffy Mattress Ship?

Puffy mattresses are a proud Canadian company and, as such, delivers for free nationwide to Canada. Puffy.ca can deliver to the United States and other countries.

Can I Return a Puffy Mattress?

Puffy’s mattress guarantee is a 101-night promise. This guarantees that you will be completely satisfied with your purchase. If you don’t enjoy your experience with a Puffy mattress, shoot them a message, and they can handle the returns for you as well as deliver you a full refund on your purchase.

Puffy will recycle your mattress or donate it to homeless shelters.

Does Puffy Mattress Come With Warranty?

Puffy does include lifetime warranties on all of its mattresses. You can rest assured that your mattress will still be covered as long as it is Puffy. You’ll receive a new bed should anything go wrong with your current one.

Who Can I Call for Help with My Puffy Mattress?

Puffy is always open to helping its current and prospective customers. Contact them via the hotline at (800) 889 8712 or email support@puffy.ca. You can also chat live with them on their website.

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